Turn messages into action.
Reach patients by text or email at every step. Send updates, request information, and drive payments, refills, and confirmations in minutes.
Patients engage with messages
Respond within the first hour
Faster information collection
Reduction in phone calls
Higher response rates vs calls
Turn patient messages into action
Send messages at the right moment. Turn reminders, updates, and outreach into actions patients actually complete.
Reach patients instantly
Send messages by SMS or email the moment a prescription is ready, a refill is due, or an order is out for delivery. No waiting, no missed calls.
Turn messages into action
Every message can include a payment link, refill request, or order confirmation. Patients don’t just read, they act.
Automated patient outreach
Trigger messages based on pharmacy workflows like prescription ready, refill due, or delivery status. Reduce manual follow-ups and keep patients on track.
Two-way communication
Patients can reply directly to messages, making it easy to confirm details, ask questions, or coordinate pickup and delivery.
Refill and adherence support
Send refill reminders and follow-ups to help patients stay consistent with their medications. Patients can request refills directly from the message.
Track engagement in real time
See which messages are delivered, opened, and acted on. Know when patients have paid, confirmed, or responded.
How Connect works
Send messages at every step of the prescription lifecycle, from intake to pickup, all from one place.
Prescription received
When a prescription arrives, patients get a message confirming the pharmacy has it and what happens next.
Resolve missing info
If anything is needed — prior authorization, insurance, or details — patients receive a message with a direct link to complete it.
Complete the order
When the prescription is ready, patients review their order, choose pickup or delivery, and complete payment. Follow-up messages confirm fulfillment and keep them updated.
Reduce phone calls. Get faster responses.
When information is missing or action is needed, pharmacies send a message instead of making a call.Patients respond quickly, complete requests, and stay on track, helping pharmacies reduce delays and keep operations running smoothly.
Bring patient communication online
Send messages that drive responses, reduce phone calls, and keep prescriptions moving.